posted by seamus5 on May 17, 2012 | 14 comments
Hey guys! I just wanted to let you know about a technical problem that I have been having. It happens when I'm doing a review test. I'm using an iPad 3. But, when I take the review test, sometimes the test square will be blank white with the word 'undefined' in the top left-hand corner.When this happens, it's like Safari crashes. I can't do anything with it, and the only way to solve the problem is to close it by going to the home screen, tapping and holding on the app icon and hitting the black X.I hope you're having a great day!
This has happened to me too (Windows 7, Chrome).I think David said this was due to definitions for some of the test questions being incomplete.
Interesting. I wonder why this has not happened before? It's never been a problem but today, all of a sudden, it is been happening almost every time I have tried to use the review tests. I have actually turned the function off in my account, otherwise I would never be able to look at any of the pop-up pages if the test came up automatically!
@murrayjames, seamus5, Yes - the problem is related to the system wanting to test someone on a specific word, but not having the necessary information. If there are multiple testing options available we try to switch to a test that takes advantage of whatever information is there, but we can't guard against all edge cases and still give people control over customizing their test options. In an attempt to solve this, I've just followed drummerboy's advice and put in a quick interstitial page that will prompt people to provide missing data for these words instead of just throwing up an error page. Hopefully this will make it clearer to people what the problem is while giving them a workaround. Let me know if you guys run into any trouble with it.
Hey David! I just wanted to give you some follow-up regarding the solution. I encountered it in the test just now. It popped up with an option to fill in some missing data. I put it in the data and click update, but I got another Spinningwheel that never moved onto the next part of the review test. The good news is that there was still an X to close out the review session in the top right-hand corner, so the app did not freeze.Hope this is helpful!BTW: would you preferred these things to be posted here, or to have an email sent directly to you?
I'm getting this too. Entered some pinyin and clicked "Update Vocabulary List", but it stayed stuck on that screen. Does the pinyin need to be in a specific format?
@David, I do a lot of reviews, and I've only had this problem once. Must mean the database is up to date. No soft reset necessary; after X'ing the popup and reloading the lesson page everything was fine. It is helps, the culprit was 康师傅 from the Elementary "A Betrayal of Family" lesson :-) I've added the word to my private word list and will see it comes up again.
Since this fix, I have not been able to use the review on my iPad. Everything comes up like it should with the 'before we continue..." text and the 'x' in the top right to close the session. However, I am only getting a spinning hamster wheel of indecision.... no review questions. I did find that a soft reset of the iPad did resolve the issue. Do we know what causes this? Is there something I can do to prevent it?Thanks for the help!
No, I have not had the problem since I reset my iPad. From what you are saying, this is something that I will have to do regularly if this becomes a problem? It only resolution instead player out the cash, and only way to do that is to reset the iPad?
Updating the Review tool - things may be funky for the next hour or so (May 25th, 5:00pm). Will post here with an update when finished. UPDATE: the first round of changes are in the system. These change the pinyin test from focusing exclusively on tones to swapping out more complex phonetic changes as well. Am not happy with the quality yet, so it isn't implemented for everyone yet. The rest of the review should be back to normal though.